COMPETENCIES
Strategic Leadership & Business Growth
I have consistently delivered strategic growth by spearheading innovations that unlocked new markets and revenue streams. At Britam Kenya, I led initiatives that generated KES 160M in new revenue and drove 22% segment growth by introducing targeted customer access point solutions and tailored products for underserved demographics.
Operational Excellence & Organisational Performance
I have improved organisational performance by aligning processes, technology and talent to deliver operational efficiency. At Kenya Reinsurance Corporation, I reduced underwriting cycle times by 15% and maintained a 24-hour policy issuance Turnaround Time for a KES 300M portfolio, achieving higher client satisfaction while minimising errors by 25%.
Stakeholder & Partnership Management
I have successfully cultivated strategic partnerships and managed high-value stakeholders to expand market reach. As Head of SME and Alternate Channels at Britam Kenya, I nurtured relationships with over 40 key partners, managing a portfolio of 150 intermediaries and overseeing a network of 2,000+ Financial Advisors, 200 Unit Managers and 900+ Micro Advisors. This led to the acquisition of 1,200+ new clients and an increase in annual revenues by KES 110M.
People Leadership, Customer Experience & Culture Enablement
I have built and led high-performing teams that foster a customer-first culture, driving loyalty and engagement. Managing a diverse network of over 2,000 Financial Advisors, 200 Unit Managers, 32 Branch Managers and 5 Regional Managers across 32 branches, I implemented training and retention strategies that reduced hiring costs by 23%, revitalised underperforming branches and significantly improved customer satisfaction ratings.
Digital Transformation & Virtual Collaboration
I have driven digital transformation initiatives to ensure seamless collaboration across geographically dispersed teams. I coordinated virtual strategy sessions across multiple locations using digital platforms, ensuring alignment on business growth objectives, and delivered virtual training programmes to over 2,000 Financial Advisors for consistent skills transfer.
Data-Driven Decision-Making & Market Insights
I have leveraged market research and analytics to shape business strategies and optimise performance. Partnering with cross-functional teams, I used data-driven insights to realign product features with customer needs, boosting lead conversion rates by 25% and achieving breakeven profitability within the first year of launching new campaigns.