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COMPETENCIES
01
Relationship Building
My extensive experience at Kwetu Nairobi, Curio Collection by Hilton, has refined my expertise in building lasting relationships, achieving a remarkable 96% resolution rate of guest complaints through personalized service strategies. Utilizing advanced collaboration tools like Google Suite and Microsoft Teams, I ensure seamless, effective interactions that strengthen client ties. My adept management of complex schedules and sensitive data showcases my reliability and dedication to surpassing stakeholder expectations, making me a top candidate for roles that demand robust client relationship management.
02
Organizational and Communication Skills
In my role as an Executive Assistant, I have thrived in high-pressure environments, enhancing executive operations and fostering efficient workflows. My strategic orchestration of meetings and meticulous management of executive schedules have resulted in a sustained 96% guest complaint resolution rate, highlighting my capability to handle sensitive communications skillfully. Proficient with key remote collaboration tools, I bridge communication gaps effectively, fostering team collaboration and enhancing stakeholder relations. My trust-building skills with executives, clients, and team members earmark me as a prime candidate for senior administrative and client relations roles in remote settings.
03
Team Collaboration
With over eight years in executive support, I excel in leading diverse teams, driving collaboration and accountability. My leadership ensures optimal operation, cultivating a culture of feedback and participation that significantly boosts efficiency and satisfaction. I am adept at coordinating logistics and managing high-level meetings, making my skills essential in any remote work setup to enhance team performance and operational coherence.
04
Problem-Solving and Decision-Making
My career is marked by a proven track record of strategic problem-solving and effective decision-making, vital for navigating the complexities of remote work environments. At Villa Rosa Kempinski Nairobi, I streamlined front-office operations, enhancing service efficiency and customer satisfaction. My ability to analyze situations, assess risks, and make informed decisions under pressure ensures the success of business strategies and operational excellence, positioning me as an invaluable asset for roles requiring high-level analytical skills and decisive leadership.
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