Hey, I’m from Nairobi, Kenya. With over 8 years of experience as an Executive Assistant and Client Relations Manager, I bring a proven track record of optimizing executive operations and enhancing stakeholder satisfaction. My expertise lies in managing complex schedules, coordinating cross-functional projects, and delivering high-level support to C-suite executives all while driving operational efficiency in both in-person and remote environments.

​

Currently, I serve as an Executive Assistant at Kwetu Nairobi, Curio Collection by Hilton, where I’ve orchestrated key initiatives that have improved stakeholder satisfaction and streamlined executive workflows. By managing virtual communications and schedules, I have helped reduce operational delays by over 30% and increased decision-making speed across the organization. My ability to resolve guest complaints efficiently resulted in a 96% resolution rate, significantly boosting overall guest satisfaction.

​

Previously, in my role at Villa Rosa Kempinski Nairobi, I improved front-office operations and implemented process optimization strategies that enhanced customer satisfaction by 25%. My background as a Client Relations Manager with A & K Global Health and Pathologists Lancet Kenya Ltd showcases my ability to foster long-term client relationships, achieving a 60% increase in repeat business and securing contracts worth over 1.2 million annually. These achievements reflect my strength in client retention, negotiation, and personalized service.

​

I am highly skilled in using project management tools like Asana, Trello, and Microsoft Office Suite, and I am proficient in remote collaboration platforms such as Google Suite, Slack, Zoom, and Microsoft Teams. This allows me to seamlessly manage tasks, optimize team collaboration, and ensure that projects stay on track, regardless of location. My strong problem-solving skills and adaptability have enabled me to navigate complex administrative challenges while maintaining 100% compliance with regulatory standards.

​

Fluent in English and Swahili, I am fully equipped to excel in remote environments, supporting international teams and driving continuous improvement. My combination of administrative expertise, client relations, and project coordination, paired with a hands-on approach to enhancing organizational performance, positions me as the ideal candidate for executive support roles that require a proactive, solutions-oriented professional.